Terms and conditions

When you make a reservation, you agree with our following terms and conditions:

Taxes/VAT

All noted prices are excluding 21% VAT.

Payment

At the end of the job, the payment should be paid in cash to the driver, unless the customer represents a company and we recieved a registration number of the Chamber of Commerce before the date of moving.

Size van

You can make an estimation of the size van you need. We can advice you about this by telephone. We recommend to calculate this using our M3 calculator which you can find on our website. Ordering a bigger van will be cheaper then unfortunately driving 2 times in the end.

Sidewalk-to-sidewalk-service (for students)

Put all your stuff on the sidewalk – We deliver your goods to the sidewalk of the destiny address – Only with a 10m3 van – Only within Amsterdam – Loading and unloading within 1 hour

Packing yourself or by us

Your belongings should be supplied packed and transport worthy. By request we can also come on the same day or the day before to pack for you. The day before, we ask €25,- call out costs within Amsterdam and naturally the man-hours of our movers. It could also be done on the same day. We do want to know this beforehand, so we can take this into account concerning our planning.

(Dis)assembling furniture or removal of items in the way

By request we are able to disassemble or assemble furniture. Also windows, handrails, balustrades, or other objects that are in the way can be disassembled, removed and put back into place to make the move go smoothly, in case the required tools are provided by you.

Parking costst / fines

The parking costs for the van(s) used for your move, are for the customer. Sometimes we park at the sidewalk with flashing indicators, but if we are fined, it’s for the client. We encourage you to provide parking spaces as close to your house as possible in the neighborhood. You can also request a parking permit at the City Hall het digitale loket of Amsterdam. They will then place signs so other vehicles will not be able to park there. The request will take about a week and there are charges involved.

Insurance

On the moving day you can have a special insurance for transporting goods at our insurer.
You pay a premium of € 155,- to the insurance company.

Your household goods are insured on the moving day to a value up to € 86.207,-.

There is an own risk/excess for the customer of € 250,- per event.

CLAUSE
The extent of the damage to the goods is set at amounts as mentioned below.

  1. New value, the new value is the amount that is immediately needed for the damage to purchase new items of the same type and quality.

  2. Current market value, for goods whose current market value prior to the event was less than 40% of the new market value or that were withdrawn from the use for which they were intended. The current value is the replacement value after deduction of an amount due to depreciation due to aging or wear.

  3. Antiquarian or rarity value, for works of art, antiques or collections. The antiquarian or rarity value is the value that it has been assigned by experts prior to transport for works of art, antiques or collections.

  4. If the damaged items can be repaired, the insurer will reimburse the repair costs increased by a value reduction caused by the damage and not canceled by the repair but not higher than a in accordance with 1 and 2 determined amount.

The insurance does not cover packing and / or (de)assembling the goods. This is done at your own risk. Of course you can also choose not to take the insurance. In that case your things are not insured during the move.

If you do want to make use of this insurance, please let us know as soon as possible so that we can send you the policy conditions and the application form.

 

This form must be completed and sent to the insurer as quickly as possible, the latest 2 weeks before the moving date.

 

Placement moving lift:

The lift needs to stand at a specific area to be able to operate. It stands 6 meters out of the wall and will take up 2,5 meters width. The lift can also be partly placed on a cycle path, parking space or public road, but you are responsible for keeping the space free. The lift should also be perpendicular to the corresponding window. Officially you need a permit for this from the City Hall het digitale loketAmsterdam. This takes about 5 working days and there are costs involved. If you have not requested a permit, we’ll come, but it’s done at your own risk. If we would seriously interrupt traffic in the preparation of placing the lift, it is highly recommended to request a permit. For further questions concerning this, please don’t hesitate to call us. When we are not able to put up our lift, we charge €50,- call out charge.

Hoisting or moving lift:

Basically we do not move by stairs, unless there is no other option. In case of hoisting, make sure that the hoisting beam is accessible on the day of the move so we can hang our ropes and moving blocks. The rope and block is free of charge if we can hoist for you. Using the hoist rope and moving block is entirely on your own risk.

Canceling:

You can only cancel the date of moving free of charge by email, at least 24 hours before the moving date.

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